This Privacy Policy applies to the activities of Rockland Holidays and Resorts India Ltd. and its affiliates (referred to as “RHRPL” in this policy). By visiting website rocklandholidays.com and our mobile application you are accepting the terms stated hereunder relating to Privacy.
It explains how RHRPL handles personal information and complies with the requirements of the Privacy Act. If you have further questions relating to this policy please contact our Member Experience Management Team by e-mail – info@rocklandholidays.com
- Collecting information about you
In accordance with the applicable Acts governing Privacy, RHRPL only collects personal information that is necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner, and to meet our members’ expectations that we will respect their right to control how their personal information is collected and used.
RHRPL collects personal information to be used for the purpose of its business. These include:
Prior and Post purchase of RHRPL’s Package, Exchange program,: RHRPL collects information about members and prospects at the time when a person first joins a program and while a person is a member. The main categories of information we collect relate to a person’s general contact information, personal details including spouse/family members details such as name, age range, gender, demographic information like post code, preferences, interest, professional details, address, contact information including e-mail address, use of the program, payment details, responses to surveys, Know Your Customer (KYC) documents as mandated by Government authorities and other details, which are usually collected directly from the member.
RHRPL Resort Management: RHRPL collects personal information related to bookings and as necessary for other purposes related to the management of the resort facility. Further personal information may be collected in specific instances such as in the event of an incident occurring on site for legal and insurance reasons.
RHRPL collects information on individuals when they book their travel arrangements, in order to process the transaction and to fulfil booking requests with travel and tourism operators.
RHRPL also collects general business information relating to employees, contractors, shareholders, resort managers and other individuals.
This policy explains the main features of RHRPLs use of members and prospects information and does not outline in detail the use of contractor and employee information.
- Using and disclosing your personal information
Our purpose in collecting information about you is to provide you with personalized Package services, including exploring options like exchanging your holiday accommodation entitlements. RHRPL uses personal information in several different ways in operating our Package programs and operating our business, improve our product and services, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes.
RHRPL provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise, RHRPL does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines. RHRPL will not normally otherwise use or disclose any information about you without your consent, unless:
required by law
to protect the rights, property or personal safety of another RHRPL member, any member of the public.
the assets and operations of the business are transferred to another party as a going concern.
When you provide your personal information to us, RHRPL will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.
- Service providers
Like many businesses, RHRPL uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of RHRPL, such as mail houses, will sometimes have access to personal information held by RHRPL and may use it on behalf of RHRPL. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.
- RHRPL and marketing activities
RHRPL manages communications with members, prospective members and customers according to its privacy policy. We respect individual’s choices about being contacted for marketing purposes. We may occasionally contact you at the e-mail or other address that you provide to us in order to:
Remind you of your Package renewal or warn you of the upcoming expiry of Package benefits.
Provide you with updated information about our services or special promotions.
Provide you with other information about other products and services which you may have an interest in.
Some of this information is necessary as part of our communication about the RHRPL program and is sent to all members. However, if you are receiving promotional information from RHRPL and do not wish to receive this information any longer, you may remove your name from our list either by calling us on 18005470800* and asking to be removed from our mailing list. Please allow 28 days for this request to be processed. Business timings: Monday through Saturday 10:30 A.M. to 6:30 P.M.
- For our web site users
RHRPL is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry standard security measures for transactions made over the Internet.
New technologies are emerging on the Internet that help us deliver customized visitor experiences. At RHRPL, we primarily use “cookies” to help us determine which service and support information is appropriate to your computer and to facilitate your use of our instant transactions area. Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites.
We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our members and future members, so we respect these concerns.
For more information about these new technologies on our websites please contact our Member Experience Management Team by calling on 18005470800* Business timings: Monday through Saturday 10:30 A.M. to 6:30 P.M. Closed on Sunday and National Holidays.
Links from our web site:
Our web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collect personally identifiable information. We are not liable to you or any third party for any damages/loss etc that you or any third party may suffer howsoever arising from your disclosure of personal information in any such public environment.
For our Mobile App users:
When you download or use apps created by RHRPL or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. We may collect information about you as stated herein above for the purpose of downloading our mobile application in your mobile phones. The information that we gather is only for the purpose of providing, improving the product and services provided to you.
Also when you use our applications , we also process technical data such as your IP-address, Device ID, Device Contacts, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the services provided by RHRPL, resolve technical difficulties, and provide you with the correct (prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content) and most up to date version of the RHRPL.
- You can access the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by calling us on 18005470800* Business timings: Monday through Saturday 10:30 A.M. to 6:30 P.M. Closed on Sunday and National Holidays. Our file of your information will usually be made available to you within 14 days. For security purposes confirmation of your identity will be required prior to supply of this information.
- Changing and deleting the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above point No.6 and we will take all reasonable steps to delete it unless we need to keep it for statutory or regulatory requirement.
- Storage and security of your personal information
RHRPL endeavours to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. RHRPL uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorized, and we maintain an audit log which records each time a file is accessed. We also require our employees and data processors to respect the confidentiality of any personal information held by RHRPL. Data is secured in a secure data centre environment, with daily backups of all data taken and a copy of all data kept offsite. Our data network is totally private and not accessible over the Internet. We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.
Under no circumstances, including but not limited to negligence, RHRPL or its officers or employees shall not have any liability of any nature whatsoever, in respect of personal information provided by you on this website.
- Transfer of personal information overseas
Please note also that as a global business, RHRPL may use overseas facilities to process or back up the information that it holds. As a result, we may transfer your personal information to our overseas facilities for storage. However, we will only transfer information overseas as authorized by the applicable Privacy laws and in keeping with our other commitments to safeguard your privacy.
- What to do if you have a problem or question
If RHRPL becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us on 18007450800* Business timings: Monday through Saturday 10:30 AM to 6:30 PM, Closed on Sunday and National Holidays.
- Future changes
Our commitment to being the world’s leading holiday exchange business and to continually improve our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to RHRPL’s Privacy Policy will be made by posting an updated version of the policy on our website and communicated subsequently in our publications for our members.
- Data Grievance Redressal Mechanism
Any complaints or request or concerns with regards to use, processing or disclosure of information provided by you or breach of these terms may be taken up with the designated grievance redressal officer as mentioned below by sending an email to or via registered post to:
Grievance Redressal Officer
Name: Vipin Kanojiya
Mail ID – Grievance@rocklandholidays.com
We request you to please provide the following information in your complaint:
- a) Identification of the information provided by you.
- b) Clear statement as to whether the information is personal information or sensitive personal information.
- c) Your Package Identification number, Mobile number and/or e-mail address.
- e) A statement that you have a good-faith belief that use of the information has been processed incorrectly or disclosed without authorization, as the case may be.
- f) A statement, under penalty of perjury, that the information in the notice is accurate, and that you are authorized to act on behalf of the owner of the right that is allegedly infringed.
The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised.
The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
You may also contact us in case you have any questions / suggestions about the Policy using the contact information mentioned above.
