FAQ

A resort stay membership allows you to enjoy vacations at a network of resorts by paying a membership fee. Members can book stays at these resorts for a predetermined number of days each year.

Upon purchasing a membership, you gain access to a variety of resorts for a specified number of days each year. Memberships typically have different tiers, offering varying levels of accommodation and duration of stay.

You can book your stay through the member portal on our website, by contacting our customer service team, or through our mobile app. Reservations are subject to availability and should be made in advance.

• Access to a wide network of resorts
• Cost savings on accommodation
• Priority booking
• Exclusive member events and activities
• Special discounts on other services and amenities

Yes, you can use your membership at any of the resorts within our network, subject to availability. Some premium resorts may require additional charges or higher membership tiers.

Yes, you can upgrade your membership to a higher tier. Contact our customer service team for more details on the upgrade process and associated costs.

Amenities vary by resort but generally include comfortable accommodations, access to pools, gyms, restaurants, and recreational activities. Some resorts may offer additional services like spa treatments, guided tours, and kids’ clubs.

Memberships are generally non-transferable. However, you can often book stays for family and friends using your membership.

We recommend booking as early as possible to secure your preferred dates. If a resort is fully booked, our team can assist you in finding alternative accommodations within our network.

Membership costs vary based on the tier and duration of the membership. Please contact our sales team or visit our website for detailed pricing information.

Unused days typically do not roll over to the next year. It’s important to plan your vacations accordingly to make the most of your membership benefits.

It depends; whereas, it is standard industry practice for resorts & hotels to allocate a percentage of their rooms for Rockland Holidays tie-up properties . Allocation of their inventory is their own guests who book them directly ,travel agents, corporate bookings or any other methods .usually they have more spare inventory except from few peak season dates and long weekends vacations such as new year, christmas etc. we do not offer/guarantee booking from 20th December to 10th January every year. We always strive to give you accommodation on priority basis.

Some resorts may have blackout dates during peak seasons or special events. It’s advisable to check the availability and any restrictions when planning your stay.

While your stay is covered by the membership, some services and amenities (such as spa treatments, special dining experiences, or adventure activities) may incur additional fees.

For any queries or support, you can reach out to our customer service team via phone, email, or through the contact form on our website.

Cancellation policies vary. Please refer to your membership agreement or contact our customer service team for information on the cancellation process and any associated fees.