ELIGIBILITY:
The Decision and Discretion of Rockland Holidays in regard to the eligibility of any purchaser for being considered for the Vacations Ownership shall be absolute and the beyond contest.
Package Exclusions unless specified:
The following expenses are not included in the purchase of Package .
- SPA / Beauty Salon
- Food and beverage ( On discount Basis)
- Sightseeing ( On Discount Basis)
- Medical Services
- GST
- Travel Insurance
- Transportation of Any kind
- Visa
- All Other Expenses unless specified or any expense of personal nature.
BOOKING
1. Accommodation will be provided only to the number of individual as permissible /requested and provided for in the opted category.
2. An Electronic Confirmation (e-CV) would be sent to your email address registered with us.
3. To honor your reservation, Please carry the Confirmation with a valid government photo identity proof at the time of check-in at the resort
4. We do not offer/guarantee booking from 20 December to 10th January every year. (As these are Blackout Dates and this is not valid in Promotional Packages/Deals)
5. Rockland Holidays shall provide alternate accommodation in another resort/hotel, if for some reason(s) it is unable to provide Package before or after issuance of confirmation in the allotted resort. The resorts shown on website may also changes on regular basis.
6. Rockland Holidays reserves its right to add to or remove any Resort/s from the above list at its sole discretion. The enumeration of any Resort in our list does not guarantee a booking against requisition.
EXCHANGE PROGRAM:
It is understood that all exchange Packages will be available through Rockland Holidays on payment of exchange fees. Presently domestic exchange fee is Rs.11500/-per week and international exchange fee is Rs.25,500/-per week. All representations set forth within the Brochures and literatures of the organization remain representations of that organization neither the company & it’s managers will be under any liability in respect of the same. Use by the purchaser (s) of exchange program is voluntary. The Company reserves the right to change affiliation with the exchange Company without the purchaser’s approval but without incurring liability, monetary or otherwise towards the Purchaser. All bookings done by Rockland Holidays and Hospitality Private Limited only.
VACATION OWNERSHIP:
Rockland Holidays provides an option to instantly covert the payment towards product price into EMI options at applicable rates for selected banks as per terms and conditions of the bank. The charges applicable on EMI depends of various banks policy. The Vacations Ownership fee/amount mentioned should be paid via cheque/Credit Card/Debit Card/Online/UPI favouring ROCKLAND HOLIDAYS & HOSPITALITY Pvt. Ltd. Company is not responsible for cash payment made or alleged to be made to company sales person or anyone.
Availability of Resort & booking is subject to change from time to time and can be confirmed on the basis of real-time online availability.
No request for transfer of confirmation shall be entertained by Rockland Holidays.
ROCKLAND HOLIDAYS AND HOSPITALITY PVT. LTD . is a company incorporated under the Companies Act in india its CIN number U63030DL2020PTC360757 having Head office at G-20 Preet Vihar, Preet Vihar, East Delhi, Delhi.
Confirmation of understanding:
we understand the terms and conditions of the special enrolment offer/s that I/we have chosen at the time of booking up for the Rockland Holidays package. I/we understand that any payment made by me/us would be appropriative toward the purchase fee and balance if any would be payable towards the entitlement.
we understand that in the event of request for cancellation of Vacations Ownership after the registration period Rockland Holidays shall not be liable to refund any amount paid to us after cool off period of 7 days as per government policy.
we understand that any part payment made by me/us towards an outstanding shall first be appropriated towards interest and then earlier dues/outstanding. I/we confirm that there are no verbal or written promises or any other assurances not mentioned in Vacations rules that have been by the personal of Rockland Holidays.
DEFINITION:
Vacations Ownership means specific days of stay opted by you at any resorts offered by Rockland Holidays.
Day means time interval between the check in, time of a specified calendar date and checkout time of the subsequent calendar as prevalent in the particular resort or hotel.
VACATIONS OWNERSHIP LIABILITY:
The Purchaser agrees to indemnify and keep indemnified Rockland Holidays against any loss, damage, claims, costs and expenses which may be incurred or suffered by Rockland Holidays in respect of the availability of Vacation under this Offer.
PERSONAL INJURY:
If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we are not liable to make any payment to you. We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault.
You should cooperate fully with us if we or our insurers want to enforce those rights.
If you or someone on your holiday booking is injured, falls ill or dies while taking part in an activity which is not part of the vacations, or you need to incur unpredictable extra expenses for which we are not liable because the event is beyond our control we will, where appropriate and subject to our discretion, try to help if we can.
You must make a claim under your insurance policy’s legal expenses or other appropriate section.
CONDUCT WHILE STAYING:
We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveler or our staff or agents in the resort in any risk or danger, on the telephone, in writing or in person.
If our resort staff or agents believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, or remove you from your accommodation or excursion.
If you are evacuated for your misbehavior, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. We will not be liable for any refund, or compensation or any costs or expenses you incur.
If you are refused accommodation because of your behavior, or you are under the influence of alcohol or drugs, the resort may pass on your details and date of the refusal to other resorts for their information. This in turn may make it difficult for you to book other resorts. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behavior including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any person affected by your actions and (iii) Criminal proceedings may also be instigated.
For the purposes of this section reference to you or your includes any other person in your group.
GENERAL TERMS AND CONDITIONS:
Rockland Holidays is engaged in the business of Vacations Ownership We request all the customers to review travel warnings, announcements, advisories and prohibitions issued by the relevant authorities and governments prior to confirming their international bookings with Rockland Holidays. By offering travel products for particular destinations, Rockland Holidays does not warrant that travel to such areas is advisable or without risk. Rockland Holidays is not liable for damages or losses that may result from travel to such destinations. All the customers are strongly recommended to check and verify their booking thoroughly once they receive the e-mail confirmation from Rockland Holidays. Please contact our travel experts if there is any incorrect or incomplete information, which needs to be altered or changed. In case of any changes or amendments, certain elements of the vacations package are non-refundable. It’s a fee, not a deposit. Rockland Holidays cannot be held responsible if inaccuracies are not notified by the passenger within 1 day of sending out the booking confirmation.
The images used in the vacations package on our website are for representational purpose only. The actual hotels/resorts may defer from the images shown on the website or other publicity materials. Rockland Holidays has taken due care and responsibility to verify and check all information on its website at the time of compilation. However, as this information is supplied by accommodation and other service providers. Rockland Holidays accepts no responsibility for any inaccurate description or inaccuracy mentioned on the website
COPYRIGHTS:
By confirming your booking, you are accepting on behalf of all persons travelling on this booking that the terms of this Agreement, which incorporate the information, restrictions and obligations and the conditions of any terms and conditions constitute the entire agreement between us with regard to your booking. You also consent to our processing personal information about you and other members of your party. Where the context permits, reference to “you” and “your” will include you and all persons travelling on this booking. Your contract with us shall be governed by and construed in accordance with the law of India. You agree to submit to the exclusive jurisdiction of the courts of DELHI (India) over any claim or matter arising under or in connection with your contract with us.
In event of any dispute/claims or differences arising out of the Vacations Ownership, the customer shall contact Rockland Holidays customer service cell for mutual discussion and resolution.
It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities and border control and security agencies for the purpose of security and counter terrorism. This is known as Passenger Name Records data and/or Advanced Passenger Information. The information you must provide will include, but not be limited to, full name – as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date, your country of residence and the address for your stay.
If you are a foreign traveler, it is your responsibility to comply with all passport, visa and other immigration requirements. Your passport and travel documents must be intact; you may be refused travel if they are damaged or have been tampered with. We do not accept any responsibility if you cannot travel because you have not complied with these requirements.